Shipping & Returns
Returns and exchanges must be made within 10 days of shipment. Please allow 10–14 business days upon receipt to process the transaction. All sales are final on Limited Edition, sale items and discontinued products
Contact our Customer Service department at 1-866-480-4551 Monday-Friday 8:00 am-5:00 pm (CST), or firstname.lastname@example.org
When returning items:
Ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS
Return the product in the packaging it was received in, along with the original packing slip to:
Good Chemistry c/o ILLUME
10501 Elm Creek Boulevard N
Minneapolis, MN 55369
Keep your shipment receipt in case the package is damaged or lost in transit. We cannot guarantee a credit or replacement for your return without confirmation of delivery.
For items purchased at stores, please contact the store where the purchase was made to review their refund policy.