Shipping & Returns
We are able to ship to anywhere in the 48 contiguous United States, and offer free shipping on all orders over $40. Orders under $40 will incur a shipping fee.
We are currently not able to ship to Alaska and Hawaii.
All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. Please inspect your order carefully when it arrives. Customer is responsible for alerting Good Chemistry of any shipment or product issue(s) within 10 days of delivery and must provide photos. We will replace broken items when possible, or offer a replacement on items damaged during shipping.
Once your order is processed, we are not able to make any changes in shipping address and it cannot be canceled.
We are working diligently to get every order out the door as fast as possible, but please expect around 7-10 business days for your order to arrive. If you have any issues with receiving your delivery, please let us know at firstname.lastname@example.org no more than 30 days past the expected delivery date.
Return requests must be made within 10 days of delivery. Please contact customer care at email@example.com if you would like to return an item(s) in your order.
Refunds will be issued once we receive your item(s) back to us. Please allow 10–14 business days upon receipt to process the transaction.
All sales are final on items purchased on sale with a discount, Limited Edition, gift sets, bundles, and discontinued products.
For items purchased at stores, please contact the store where the purchase was made to review their refund policy. We are not able to offer replacements, exchanges or refunds for items that were not purchased directly through our website.