Shipping & Returns

To help prevent the spread of COVID-19, our Minneapolis, MN Headquarters and Distribution Warehouse is operating with a limited staff. Please expect that your order might take slightly longer to arrive than normal. We are working diligently to get every order out the door as fast as possible, but please expect around 7-10 business days for your order to arrive.

All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. Please inspect your order carefully. We will replace broken items when possible, or offer a replacement on items damaged during shipping. 

We charge a flat-rate shipping fee of $5.95 for orders under $50, and offer free shipping on all orders over $50. 

Returns must be made within 10 days of shipment. Please allow 10–14 business days upon receipt to process the transaction. All sales are final on Limited Edition, sale items and discontinued products
Contact our Customer Service department at Business hours, Monday-Friday 8:00 am-5:00 pm (CST).

When returning items:

Please email to inform us of the items you'd like to return.
Ship the package via an insured courier (UPS, FedEx) 
Return the product in the packaging it was received in, along with the original packing slip to:

Good Chemistry c/o ILLUME
10501 Elm Creek Boulevard N
Minneapolis, MN 55369

Keep your shipment receipt in case the package is damaged or lost in transit. We cannot guarantee a credit or replacement for your return without confirmation of delivery.

For items purchased at stores, please contact the store where the purchase was made to review their refund policy.