FAQs
Common Questions | Ingredient Info | Good-To-Knows
BRAND + FORMULATIONS
What is Good Chemistry?
What is Good Chemistry?
Good Chemistry is a personal fragrance brand that creates affordably fun scents with clean, cruelty-free, vegan formulas designed to spark “a positive reaction - from your nose to your toes.” Ingredient transparency is important to us, essential oils, and easy, mood-based scent discovery.
Are Good Chemistry products cruelty-free and vegan?
Are Good Chemistry products cruelty-free and vegan?
Yes. Because it matters to us, Good Chemistry products are PETA certified cruelty-free & vegan.
What makes your formulas “clean”?
What makes your formulas “clean”?
Beyond being vegan and cruelty-free, Good Chemistry highlights full ingredient transparency, use of essential oils, free of any parabens, phthalates, propylene glycol, and GMOs. Our personal fragrances are also dye free. Plus, we do not use paraffin in our candles.
Are Good Chemistry scents safe for sensitive skin?
Are Good Chemistry scents safe for sensitive skin?
Our formulas are clean, cruelty-free, vegan and dye-free personal fragrances. If you have sensitivities, review the ingredient list and patch test first.
Do Good Chemistry products contain parabens or phthalates?
Do Good Chemistry products contain parabens or phthalates?
No our formulas are created without parabens and phthalates.
What’s the difference between your formulas?
What’s the difference between your formulas?
- Eau de Parfum (Perfume): our most concentrated formula, longer-lasting daily wear
- Body Mist: a lighter concentration, easy to refresh throughout the day ~ also in Mini sizes
- Travel Spray: portable eau de parfum for on-the-go
All come in Good Chemistry’s approachable scent families and pricing.
Do you offer bundles or giftable sets?
Do you offer bundles or giftable sets?
Yes! We have a selection of curated bundles (plus you save money when you purchase our bundles).
Can I layer Good Chemistry scents?
Can I layer Good Chemistry scents?
Absolutely! Layer complementary notes (e.g., a Citrus ~ Fruity body mist over a Floral EDP) to create a custom signature scent.
The possibilities are endless.
Where can I buy Good Chemistry?
Where can I buy Good Chemistry?
Products are available on good-chemistry.com and at select retailers like Target, Walmart, Amazon, CVS, Meijer, H-E-B, Walgreens, Grove, and Sprouts (availability varies by location). See our Store Locator for more information.
ORDERS + SHIPPING
Where do you ship, and what does it cost?
Where do you ship, and what does it cost?
Orders ship via FedEx Ground from Maple Grove, Minnesota to the 48 contiguous U.S. states.
A $7.95 flat rate is charged, or orders $40+ ship free (subtotal after discounts, before tax).
Expect about 7–10 business days to arrive.
We cannot ship to Alaska or Hawaii or to PO Boxes.
I forgot to enter my promo code.
I forgot to enter my promo code.
We will review your request to see if your order qualifies for a promotional adjustment.
We cannot adjust pricing once a promotion has ended or a promo code as expired.
When can I expect my order?
When can I expect my order?
We are working diligently to get every order out the door as fast as possible, but please expect around 7-10 business days for your order to arrive.
If you have any issues with receiving your delivery, please review tracking with the carrier, or let us know at customers@good-chemistry.com no more than 30 days past the expected delivery date.
What is your return policy?
What is your return policy?
Return requests will be addressed on a case-by-case basis. Items must be unused and in their original packaging to be eligible for a return. Requests must be made within 10 days of delivery. Please contact customer care at customers@good-chemistry.com if you would like to return an item(s) in your order.
Refunds will be issued once we receive your item(s) back to us. Please allow 10–14 business days upon receipt to process the transaction.
All sales are final on items marked as discontinued, Throwback Fragrances or limited edition.
For items purchased outside of good-chemistry.com, please contact the vendor or retailer where the purchase was made and review their return and refund policy. We are not able to offer replacements, exchanges or refunds for items that were not purchased directly through our website.
Can I make a change to my order?
Can I make a change to my order?
Once your order is confirmed, we are not able to make any changes. This includes to the shipping address, product changes or cancellations.
My order arrived damaged, what do I do?
My order arrived damaged, what do I do?
All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. Please inspect your order carefully when it arrives., and alert us of any shipment or product issue(s) within 10 days of delivery and provide photos.
We will replace broken items when possible, or offer a replacement on items damaged during shipping.
Candle TIPS + TRICKS
Do your candles contain paraffin?
Do your candles contain paraffin?
Nope! Our formulation is sustainably sourced and biodegradable.
How should I care for my candle?
How should I care for my candle?
We have proper candle care know-how, so follow these tips to ensure you create a positive reaction with each burn.
TIP #1: Trim your candle wick to 1/4" each time you light.
- The first time you burn a candle, let it burn until the wax pool melts all the way to the edge. For a larger candle this may take a few hours. Wax has "memory," so if is extinguished with just a partial pool, it will struggle to ever get to a complete melt pool. Sometimes this takes some planning ahead but will make a huge difference in candle performance
TIP #2: Burn your candle for at least 4 to 6 hours before extinguishing.
- Trim your wick each time you light the candle, removing any wick 'bloom' from the previous burn. We like 1/4"-1/2". Our wicks are crafted to self-extinguish at the bottom 1/2" or so, for safety.
Light and unwind.
Why is there wax left over in my candle vessel?
Why is there wax left over in my candle vessel?
Our wicks are designed to self-extinguish about a quarter of an inch above the very bottom of the wax, and are glued to the bottom of the vessel so they can't float around. We do this - in addition to extensive R&D and testing - to ensure our candles burn beautifully and safely from first light to last flicker.
How do I use my candle refill?
How do I use my candle refill?
Are you starting with an approved Good Chemistry glass for this refill? Ok, now...
- 01 Remove refillable candle from packaging by pushing the bottom of the refill container upward and ever so gently pulling out the candle by the wick.
- 02 Place refill in the clean, Good Chemistry glass. That’s it, you’re done! Enjoy!
TIP: Place refill 15 to 30 minutes in the refrigerator or freezer before step 1.
Caution! This container is flammable. Do not burn the refill in this container or on its own. Do not microwave or melt. Paper cup refillable not intended for food or drink reuse.
Can I use the candle refill in any vessel?
Can I use the candle refill in any vessel?
Unfortunately, no. Our candle refills are specifically created and tested for our Reusable Glass Candle vessel.
We cannot guarantee the refill will burn properly or safely in any other vessel.
